Frequently asked questions
Everything customers ask us most often — how repairs work, how pricing is handled, how mail-in shipping runs, and what our warranty covers.
General
- What kinds of devices do you repair?
- Game consoles and handhelds, desktop computers, laptops, tablets, and phones. We also take a look at other consumer electronics — send us the details and we will tell you whether it is something we can take on.
- Where are you located?
- Our service location is 137 Bridge Ave E, Upper Level Suite 240, Delano, MN 55328. Walk-ins, drop-offs and pick-ups are welcome 8:30 AM–7:30 PM, seven days a week.
- How do I get in touch?
- Call or text 763-204-0411, or email customerservice@djselectronicrepairs.com. The fastest way to start is the repair request form, and we follow up by phone.
- Do I need an appointment?
- Walk-ins, drop-offs and pick-ups are welcome at our Delano service location from 8:30 AM–7:30 PM, seven days a week. No appointment is required.
- What happens when I bring a device in?
- We confirm intake fees and formal diagnostic approval first, then diagnose the device and review the repair quote with you. We agree additional-work limits at intake and obtain approval before repair work.
Pricing and estimates
- What does intake and diagnosis cost?
- Standard intake is a $25 bench fee for intake and physical shelf space plus a $45 diagnostic fee covering the first 30 minutes of diagnostic bench time. Declined or unrepairable devices owe a flat $70, plus return shipping for mail-in orders.
- What does additional bench labor cost?
- When deeper repair or board-level work is needed beyond the first 30 minutes, approved shop labor continues in 20-minute increments at $40 per increment ($120/hour). We agree on hidden-damage and additional-work limits at intake before proceeding.
- Is the online estimate the final price?
- No. The range is a starting estimate based on your description. Diagnostic fees are approved at intake, and the final repair price is confirmed after diagnosis for your approval.
- Why is the range so wide on some repairs?
- Part cost drives it. A display or a battery for one model can cost several times what the same part costs for another, so we hold off on a firm number until we know the exact device and the actual fault.
- What if the device cannot be repaired?
- Standard intake is a $25 bench fee for intake and physical shelf space plus a $45 diagnostic fee covering the first 30 minutes of diagnostic bench time. Declined or unrepairable devices owe a flat $70, plus return shipping for mail-in orders.
- When do I pay?
- Completed repair invoices must be paid before device release. Standard mail-in bench and diagnostic fees are authorized at intake and invoiced before release if declined. Liquid diagnostic/cleaning fees and mobile travel deposits are paid upfront.
Mail-in and shipping
- What if I decline the repair or it cannot be fixed?
- The standard flat fee is $70 ($25 bench plus $45 diagnostic), plus return shipping. These charges are authorized at intake and invoiced before device release.
- Are mail-in charges paid upfront?
- Standard bench and diagnostic charges are authorized at intake and invoiced before release if declined. Liquid diagnostic/cleaning fees require a separately agreed upfront, non-refundable payment. Completed repairs are paid before return shipment.
- Which states do you accept mail-in repairs from?
- Anywhere in the contiguous United States — all Lower 48 states. Local Minnesota customers can choose mail-in too if the drive is not worth it.
- How do I start a mail-in repair?
- Submit the repair request form with your device and symptoms first. We respond with a starting estimate and shipping instructions before you send anything.
- What should I include in the box?
- Print the pack-in slip, fill it in, and put it in the box with the device. Pack the device snugly with padding and mail it to P.O. Box 26, Delano, MN 55328. Include accessories only if they are part of the problem — leave cases, games, and memory cards at home.
- Which carrier should I use?
- Whichever you prefer — USPS, UPS, and FedEx all work. We recommend a tracked, insured service for anything you would not want to lose in transit.
- How does the device get back to me?
- We verify your intake return address directly with you before shipping. UPS/USPS rates are carrier-calculated; qualifying-order free return shipping is confirmed in your quote. Declared values over $300 require a signature. DJ’s covers outbound carrier insurance and you file damage claims directly with the carrier.
Warranty and data
- Who pays mail-in warranty shipping?
- For mail-in warranty evaluations and re-repairs, the customer pays both inbound and outbound shipping.
- How are liquid-damaged devices handled?
- Liquid-damaged devices require an upfront, non-refundable diagnostic/cleaning fee, with the amount confirmed and approved before work begins. They are serviced strictly As-Is / No Warranty because latent corrosion can cause future failures. Data recovery is a separate paid service. If undisclosed corrosion is found, work stops until you approve the liquid diagnostic terms.
- Do your repairs come with a warranty?
- Screens: 90 days. Internal hardware replacements, including power jacks, logic boards and drives: 180 days. Batteries: 1 year. Maintenance, cleaning and thermal repaste: 30 days. Liquid-damaged devices are As-Is / No Warranty. Workmanship-related defects are covered for 100% of parts and labor. For manufacturer part failures not related to workmanship, replacement parts are covered.
- What is not covered?
- Liquid-damaged devices, new physical damage and faults unrelated to the original service are not covered. Third-party repairs, customer disassembly or broken tamper-evident seals void the warranty. All parts and serialized jobs are logged.
- Will you look through my files?
- No. We only access what is needed to test the device and confirm the repair worked. Back up anything irreplaceable before service — that is good practice with any repair shop.
- Could I lose my data during a repair?
- Most repairs never touch storage. When the storage device itself is the fault, data may not be recoverable, which is why we ask you to back up first whenever the device still powers on.
Service areas
- Which areas do you serve locally?
- We serve Wright, Hennepin, Anoka, McLeod, Sherburne, Dakota, Ramsey and Stearns counties from our Delano service location. Walk-ins are welcome 8:30 AM–7:30 PM daily.
- Do you have a service location in my city?
- We operate from one service location in Delano. Walk-ins are welcome during business hours, or you can use mail-in from the Lower 48.
- Do you offer pickup or on-site service?
- Contact us about mobile repair availability. The upfront travel deposit is $40 plus $0.88 per mile round-trip, separate from repair charges. Cancel with at least 24 hours’ notice without penalty; under 24 hours forfeits the deposit and adds a $20 inconvenience fee. Mail-in is also available across the Lower 48.
Still have a question?
Send the device details through the request form and we will come back with a starting estimate.