Nationwide Mail-In Electronics Repair
We accept mail-in repair orders from customers throughout the contiguous United States — all Lower 48 states.
You get the same repair process as our local Minnesota customers — a starting estimate up front, authorized diagnostic work once the device arrives, and a repair quote for your approval. The only difference is the device travels by mail instead of in your car.
- Written warranty: 90-day screen, 180-day internal, 1-year battery
- Local service location in Delano, MN
- Mail-in repair across the Lower 48
- We review findings and pricing with you first
Fees and return shipping
Standard intake is a $25 bench fee for intake and physical shelf space plus a $45 diagnostic fee covering the first 30 minutes of diagnostic bench time. Declined or unrepairable devices owe a flat $70, plus return shipping for mail-in orders. Mail-in fees are authorized at intake and invoiced before release if declined.
When deeper repair or board-level work is needed beyond the first 30 minutes, approved shop labor continues in 20-minute increments at $40 per increment ($120/hour). We agree on hidden-damage and additional-work limits at intake before proceeding.
We verify your intake return address directly with you before shipping. Return rates are calculated live through UPS/USPS; qualifying-order free shipping eligibility is confirmed in your quote. Declared values over $300 require a signature. DJ’s covers outbound carrier insurance; customers file transit damage claims with the carrier.
For mail-in warranty evaluations and re-repairs, the customer pays both inbound and outbound shipping. Liquid-damaged devices require a separately approved, upfront non-refundable diagnostic/cleaning fee and carry no warranty.
How mail-in repair works
Submit your request
Tell us the device, the symptoms, and where you are. We reply with a starting estimate and our shipping instructions.
Ship the device
Pack it snugly with your name and phone number inside, and send it to P.O. Box 26, Delano, MN 55328 with whichever tracked carrier you prefer.
Diagnosis and approval
You authorize intake and diagnostic fees first. We diagnose the fault, confirm the repair price and obtain approval before repair work.
Repair and return
Once approved, we complete the repair, test the device, and ship it back to you.
What you can mail in
Game consoles, desktop computers, laptops, tablets, and most other consumer electronics. If you are not sure whether your device is a good mail-in candidate, describe it in the request form and we will tell you straight away.
Browse the repair catalogPacking and shipping
Wrap the device with padding on all sides, use a sturdy box, and include a note with your name and phone number. Mail it to:
P.O. Box 26
Delano, MN 55328
We recommend tracked, insured shipping. Leave accessories out unless they are part of the fault.
In Minnesota? See local drop-off areasMail-in repair questions
- What if I decline the repair or it cannot be fixed?
- The standard flat fee is $70 ($25 bench plus $45 diagnostic), plus return shipping. These charges are authorized at intake and invoiced before device release.
- Are mail-in charges paid upfront?
- Standard bench and diagnostic charges are authorized at intake and invoiced before release if declined. Liquid diagnostic/cleaning fees require a separately agreed upfront, non-refundable payment. Completed repairs are paid before return shipment.
- Which states do you accept mail-in repairs from?
- Anywhere in the contiguous United States — all Lower 48 states. Local Minnesota customers can choose mail-in too if the drive is not worth it.
- How do I start a mail-in repair?
- Submit the repair request form with your device and symptoms first. We respond with a starting estimate and shipping instructions before you send anything.
- What should I include in the box?
- Print the pack-in slip, fill it in, and put it in the box with the device. Pack the device snugly with padding and mail it to P.O. Box 26, Delano, MN 55328. Include accessories only if they are part of the problem — leave cases, games, and memory cards at home.
- Which carrier should I use?
- Whichever you prefer — USPS, UPS, and FedEx all work. We recommend a tracked, insured service for anything you would not want to lose in transit.
- How does the device get back to me?
- We verify your intake return address directly with you before shipping. UPS/USPS rates are carrier-calculated; qualifying-order free return shipping is confirmed in your quote. Declared values over $300 require a signature. DJ’s covers outbound carrier insurance and you file damage claims directly with the carrier.
Review and approve the applicable charges before sending your device. Our Terms of Repair, including payment, shipping, and warranty terms.
Questions before you ship?
Shop hours
- Monday – Sunday8:30 AM – 7:30 PM
Hours may change occasionally — call or text to confirm before stopping by.
Device drop-off
Walk-ins, drop-offs and pick-ups are welcome during business hours, with no appointment required. Submitting a quote request online before you visit means we already have your device details when you arrive.
Mail-in address
P.O. Box 26
Delano, MN 55328
Ready to mail in your device?
Submit the repair request first so we can send your starting estimate and shipping instructions. Nothing ships until you know what to expect.