Privacy Policy

The short version

We collect only what we need to fix your device, run your plan, and talk to you. We don’t sell your information, we don’t run ad trackers on this site, and you can ask us for a copy of your information or to delete it at any time.

What we collect

Quote, contact and referral forms: your name, phone number, email, device type and model, the problem, and anything else you type in. Referral forms also include the name and contact details of the person you refer.

Accounts: your email, name, phone number, password (stored securely by our sign-in provider — we never see it), and if you choose Google sign-in, the basic profile Google shares (name and email).

Repairs: quote numbers, status updates, prices, and the messages you send us in your account.

Payments: when you buy a coaching session or a plan, payment is handled by Stripe. Your card number goes straight to Stripe and never touches our site. We keep only the plan, its status and Stripe’s reference numbers. Stripe may also collect your billing address to calculate tax.

Mail-in repairs: the shipping address you give us so we can send your device back.

How we use it

To give you a quote, repair your device, ship it back, answer your questions, run your coaching or Tech Care plan, send payment requests, honor warranties, track referral rewards, and keep the site secure. We don’t use your information for advertising.

Who we share it with

Only the services we need to run the business: Stripe (payments and billing), Google (only if you choose Google sign-in), our website and database hosting provider, and shipping carriers for mail-in repairs. Each one only gets what it needs to do its job.

We may also share information if the law requires it. We never sell or rent your information.

Cookies and browser storage

We don’t use advertising or tracking cookies. If you sign in, your browser stores a sign-in token so you stay signed in. Stripe’s payment form uses its own cookies to prevent fraud.

How long we keep it

We keep repair and payment records as long as we need them for warranties, taxes and business records. Account information is kept until you delete your account. Form emails are kept in our inbox for our records.

Your choices

Delete your account anytime from My Account → Profile. That cancels any active plan and removes your profile, sign-in, quote history and messages. If you have a repair still open, finish or cancel it first (or contact us).

To ask for a copy of your information, a correction, or deletion of anything we hold outside your account (like form emails), email us. We’ll confirm it’s you before making changes.

Children

Our services are for adults. We don’t knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we’ll delete it.

Changes

If we change this policy we’ll update the date at the top of this page.