DJ’s Electronic Repairs — Mail-In Repair Slip
Ship to: P.O. Box 26, Delano, MN 55328 · Questions: 763-204-0411
- Reference number (from your quote confirmation)
- Full name
- Phone number (call or text)
- Return shipping address (confirm directly with DJ’s before shipment)
- Device make and model
- Problem description
- Passcode or unlock instructions (if needed for testing)
- Accessories included in the box
- Approved work scope and additional-work / hidden-damage limit
- Approval method, date and customer signature
Pack the device with padding on all sides, remove SIM and memory cards you want to keep, and back up your data before shipping. Formal approval is required before bench work; mailing alone is not authorization. Standard intake is a $25 bench fee for intake and physical shelf space plus a $45 diagnostic fee covering the first 30 minutes of diagnostic bench time. Declined or unrepairable devices owe a flat $70, plus return shipping for mail-in orders. Fees are authorized at intake and invoiced before release if declined. Screens: 90 days. Internal hardware replacements, including power jacks, logic boards and drives: 180 days. Batteries: 1 year. Maintenance, cleaning and thermal repaste: 30 days. Liquid-damaged devices are As-Is / No Warranty. For mail-in warranty evaluations and re-repairs, the customer pays both inbound and outbound shipping. Liquid diagnostic/cleaning requires a separately approved, upfront non-refundable payment. Return addresses are verified from intake and directly confirmed before shipment; declared values over $300 require a signature. DJ’s covers outbound carrier insurance; damage claims are filed by the customer with the carrier. Review the complete Terms of Repair at djselectronicrepairs.com/terms-of-repair.